Guest Services

Airlines

Air Canada……………………………………………………….    1-888-247-2262
Alaska Airlines……………………………………………………    1-800-252-7522
American Airlines……….……………………………………    1-800-433-7300
China Airlines………………………………………………….         1-800-227-5118
Delta Airlines…………………………………………………….    1-800-221-1212
Emirates Airlines………………………………………………        1-800-777-3999
Etihad Airlines…………………………………………………….     1-877-690-0767
Eva Airlines…………………………………………………………     1-800-695-1188
Korean Airlines…………………………………………………..     1-800-483-5000
Lufthansa Airlines………………………………………………      1-800-645-3880
Northwest Airlines……………………………………………….    1-800-225-2525
Qantas Airlines………………………………………………….       1-800-227-4500
Singapore Airlines……………………………………………….     1-800-742-3333
Southwest Airlines……………………………………………….    1-800-435-9792
United Airlines……………………………………………………    1-800-241-6522
USAir…………………………………………………………….    1-800-428-4322

Airport Transportation

Super Shuttle……………………………………………………….      1-310-322-5500
Prime Time Shuttle……………………………………………..        1-310-356-7922
(Reservations need to be made 24hrs in advance) 

Banking Services

Chase Bank: One block East on 33rd Street and Pico
USA Bank: One block East on 33rd Street and Pico
Wells Fargo Bank: Two blocks south on Ocean Park Avenue.
Bank of America: Three Blocks south on Ocean Park Avenue 

Breakfast Buffet

Please join us in our breakfast room for a complimentary continental breakfast served from 7:00 am – 10:00 am daily.  Included in our morning offering are a variety of items like hard boiled eggs, pancakes and oatmeal. We also carry an assortment of fresh fruits, cereals, yogurt, fruit juices and of course, freshly brewed gourmet coffee. 

Bottled Water

Bottled water is available in our vending machine located on the 2nd floor of the main lobby and the 3rd building.

Business Center

Our Business Center is located off the main lobby. It is open 24 hours a day with a personal computer, high-speed internet access and printing capabilities.

Check-In

Check-in starts at 3:00 pm although we welcome you to check in earlier, provided we have rooms available.

Check-Out

Check-out time is at 11:00 am.  Please make arrangements with the front desk if you need to check out later than 11:00 am. We understand that travel schedules are not always convenient, so we can extend your check out until 12:00 pm. Of course, we will be happy to store your luggage for free.

Coffee Service

Coffee service is available in the lobby area 24 hours a day.

Copies

Copy service is available at the front desk 24 hours a day. (Boarding passes are free to print and other documents are .50 cents per page)

Credit Cards

We gladly accept Visa, MasterCard, Discover, Diner’s Club, JB, and American Express credit cards.

Cribs

Cribs are available as a complimentary special request item through the front desk.  The number of cribs available is limited and will be provided on a first come, first served basis.

Dinner Delivery

Dinner delivery is available.  Some of the most prominent and convenient restaurants are listed under “Area Dining” in this directory, many of which deliver.  We have a selection of menus are available at the front desk.  You may also order through any locally available online food delivery services.

Dialing Instructions

See the faceplate of your room telephone for all dialing instructions.

Laundry

Our guest, coin operated laundry facility is in the 3rd building first floor, next to the back-entrance gate.

Emergency - Fire

In the event of a fire, please dial “0” on your room phone to notify the front desk if time allows.  Otherwise, please dial 911.  In case of an emergency, evacuation instructions are posted on the inside of your guest room door.  Please follow the instructions carefully and remember not to panic.  Should we need to evacuate the building, follow the directions to the nearest exit and proceed to the first parking lot.

Emergency - Medical

In the event of an emergency, medical or otherwise, please dial “0” on your room phone to notify the front desk if time allows.  Otherwise, please dial 911.

Fax Service

Fax service is available at the front desk 24 hours a day.  There is no charge for incoming faxes.  Outgoing faxes are $1.50 per page.

Forgot Something?

For your convenience, the hotel has toiletries available at the front desk 24 hours per day at no additional charge, an assortment of personal items such as combs, shaving cream, razors, toothbrush, toothpaste and sewing kits.

High Speed Internet Access

Information about our free high-speed internet access is available on the inside of the key envelope. 

Housekeeping/Extra Linens/Additional Amenities

Please contact the front desk for any housekeeping needs you might have, including extra linens, towels, blankets, soap or pillows.

Hotel Facilities

Our Business Center is located in the main building 1st floor and it is open 24 hours a day.
The Breakfast Room is located off the main lobby.  Hours are 7:00 am – 10:00 am daily.
Electric Car chargers available for our hotel guests at no charge. 2 Tesla and 2 Universal chargers available. 

BBQ Patio Courtyard

About half of the rooms in the hotel open to our gated and tiled patio courtyard. The courtyard features chaise lounges, patio dining tables with umbrellas and chairs, and two natural gas BBQ’s for guest use. BBQ’s kits are available at the front desk. All our guests are welcome in the courtyard patio. (Trader Joe’s grocery store is next door to the hotel and many guests pick up their picnic supplies there!) Please note:  A courtyard room is an upgrade from a standard room and must be booked as a courtyard room. We accommodate requests for courtyard rooms as we are able.

Hotel Extensions

Please dial 0 for assistance.

Ice and Vending Machines

Ice machines are located on the 2nd floor above the lobby and on the second floor in the Courtyard. There are vending machines on the second floor of the Courtyard, as well as the second floor above the lobby. If you need assistance with accessing ice or snacks, just ask one of our friendly staff members who will be glad to help.

Key Cards

Should you lose your key card please notify the front desk immediately so that your lock may be recoded.  For your security, please do not ask hotel staff to let you into your room.  We need to verify your identification before issuing a new key. Please return your key card to the front desk upon check-out.

Lost & Found

Please contact the front desk for articles that have been either lost or found.

Luggage Assistance

Luggage assistance is available from 7:00 am – 11:30 pm. Please contact the front desk. 

Luggage Storage

Luggage storage is available 24 hours a day, but we cannot store items overnight. Please contact the front desk to make arrangements.

Mail

Mail and fax messages received at the hotel may be collected by either calling or stopping by the front desk. By law, we cannot hold pre-arrival mail or packages for more than 24 hours and we cannot forward mail after you have checked out.

Newspapers

Complimentary USA Today newspaper is available at the breakfast area Monday through Friday.

Parking

Complimentary parking is available for all registered hotel guests. You will be issued a parking pass at check-in and we ask that you place it on the dashboard of your car as soon as possible. Due to the limited spaces available, we can only issue one parking pass per registered guest. The hotel cannot be responsible for items left in vehicles on the hotel property. Overflow parking is available for our guests please inquire at check-in.

Pet Policy

We recognize that pets are a very important part of your family and we welcome your four-legged traveling companions. All the pet room reservations need to be made by calling directly at the hotel. The hotel reserves the right to expel any guest whose pet destroys hotel property or disturbs other hotel guests. 

Postage Stamps

Postage is available at the front desk at the current postal rate.

Reservations

Please dial (1-800-231-7679) for reservations or access our website at www.SureStaySantaMonica.com 

Rollaway Beds

Due to fire laws, rollaway beds can only be placed in our standard king rooms or rooms with 2 beds.  We offer them for $20 plus tax per night, subject to availability.

Reception

Front desk is open 24 hours a day, 7 days a week. For assistance dial 0.

Tax

Sales taxes are based on local and federal requirements.  Please contact the front desk for description/amounts of all applicable taxes charged by the hotel.

Television Channels

We offer a wide selection of cable channels for your entertainment and information.  Please refer to the channel guide on page 11 of this directory for the full catalog of listings.

Transportation

We will be happy to arrange for a taxi service or make recommendations concerning your transportation needs.

Wake-Up Calls

Automated wake-up calls are available by dialing 0.