Services and Facilities

Amenities For Your Comfort and Convenience

SureStay Hotel by Best Western - Santa Monica strives to provide you with a home away from home. Our cozy guest rooms offer a number of included amenities to ensure your comfort and restful nights (or mornings if you prefer the nightlife!). Each guest room is equipped with a refrigerator and microwave oven. You can view more information about each guest room type and included features by visiting Accommodations.

Patio Courtyard with gas BBQ, tables, chairs, umbrellas, and chaise lounges

BBQ Patio Courtyard

About half our guest rooms open to our gated and tiled patio courtyard. The courtyard features chaise lounges, patio dining tables with umbrellas and chairs, and two natural gas BBQ’s for guest use. All our guests are welcome in the courtyard patio and we encourage you to take advantage of the space during your stay. Trader Joe’s grocery store is next door to the hotel for convenient grocery shopping if you decide to have a picnic! Please note, our Patio Courtyard rooms are usually in high demand and are considered an upgrade above rooms in the other buildings.

On Premise Snacks

There are vending machines on the second floor of the Courtyard, as well as the second floor above the lobby. Cold sodas and water are available at the front desk. If you need assistance with accessing snacks, just ask one of our friendly staff members who will be glad to help.

Ice Machines

Ice machines are located on the 2nd floor above the lobby and on the second floor in the Courtyard. If you need assistance with accessing ice, just ask one of our friendly staff members who will be glad to help.

Guest Coin Operated Laundry Machines

Located at the back of the Courtyard. Operating hours are 8 a.m. to 9 p.m. (We recommend guests do not start a load of laundry after 8 p.m. so laundry can finish before the laundry facility closes at 9 p.m.) Laundry soap and dryer sheets are available in the vending machine next to the laundry machines. If you need assistance with the operation of the machines, please don’t hesitate to contact any member of the staff.

Pet Policy

We have limited pet rooms available which must be booked directly by calling the hotel at 1 (800) 231-7679. Pets may not be left unattended at any time on hotel property. Pets are restricted to the first floor of the second building and our pet rooms feature modern vinyl flooring instead of carpet to ensure cleanliness. Pet owners must register their pets at the time of booking and the hotel makes every effort to confine pets to the appropriate area of the hotel. Pet owners assume responsibility for their pets including any damage or injury caused by their pets. Unruly or noisy pets may be asked to leave the hotel, along with their owners, without a refund.